Custom Artworks

All custom artworks are made to order and are non-refundable. Due to the unique nature of each piece, we cannot accept returns for change of mind.

If your artwork arrives damaged due to courier handling or there is a clear production error, please contact us within 7 days of delivery. We will work with you to repair, replace, or offer a partial refund.

Original or Framed Artworks

Because each painting or drawing is unique, we do not accept returns for change of mind.
Please inspect your artwork carefully upon arrival and report any shipping damage immediately.

Shipping

• We take great care in packaging and shipping all artwork.

• Ayanda Tloti is not responsible for damage once an item is handed to the courier.

• Shipping times may vary depending on location and courier service.

• Return shipping costs, if applicable, are the responsibility of the buyer.

Product Care

• See our Product Care page for instructions on keeping your artwork in excellent condition.
  

Returns & Correspondence Address

If you need to contact us about your order or discuss a return due to damage, please email us first at ayandatloti.studio@gmail.com.

For mailing purposes only, you may use the following address:

PostNet Suite #0107
Private Bag X10030
Randburg
2125

Please note: This is a mailing address only. Our studio is not open to the public, and we do not accept in-person visits or pickups.